Refund Policy

Refund & Exchange Policy – RoyalDails

At RoyalDails, we are committed to delivering premium quality watches and ensuring complete customer satisfaction. If for any reason you are not satisfied with your purchase, we are here to assist you.

1. Return & Exchange Eligibility

  • Products can be returned or exchanged within 7 days of purchase.
  • The watch must be unused, undamaged, and unscratched.
  • The product must be returned in its original packaging with all accessories included.
  • Any item found damaged, used, or altered will not be eligible for refund or exchange.

2. Return Shipping Policy

  • Customers are responsible for returning the product at their own expense.
  • The parcel must be sent via a traceable courier service (courier or registered post).
  • Delivery charges are non-refundable.

RoyalDials will not be responsible for lost return parcels without tracking.

3. Refund Process

  • Once we receive and inspect the returned product, your refund request will be processed within 2–3 working days.
  • Refund will be issued through the original payment method or bank transfer (as agreed).
  • Processing time may vary depending on banking procedures.

4. How to Return Your Order

Step 1: Repack Securely

Please ensure:

  • The watch is safely packed to avoid any damage during shipping.
  • Include a paper inside the parcel with:
    1. Your Full Name (used while placing order)
    2. Your Phone Number
    3. Order Number
    4. Reason for return

⚠️ Damaged returns will not be accepted.

Step 2: Ship To

RoyalDails – Returns Department
Kachari Chowk, Jhang
📞 Customer Support: 03345280103
📞 Complaints / Refund Line: 03193753632
🕒 Support Hours: 10:00 AM – 5:00 PM (Monday – Saturday)

5. Important Notes

  • Refunds are only applicable to products meeting our return conditions.
  • RoyalDails reserves the right to reject any return that does not comply with our policy.
  • For assistance, feel free to contact us on WhatsApp during business hours.